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Frequently Asked Questions (FAQ)

Ordering & Process

Simply upload your artwork, select specs, and checkout online. No need to WhatsApp unless special request.

Yes, minimum order is only 1 unit (depend on the product). Suitable for samples and urgent jobs.

No. Our system supports direct ordering for faster processing.

Turnaround Time

As fast as 1 working day depending on product.

Possible for selected jobs. Contact us only for urgent same-day requests.

Artwork & Design

Print-ready PDF in CMYK with bleed is preferred.

Basic checking only. Customers must ensure accuracy.

Not included by default. Available upon request with extra charges.

Quality & Finishing

Not 100%. Slight variation is normal due to CMYK printing.

Yes. We specialize in business, books, packaging, and premium finishing.

Delivery & Collection

Yes, nationwide courier available.

Yes, faster for urgent orders.

Courier delays may happen. Order earlier for important deadlines.

Payment & Refund

Not allowed once production starts.

No refund for wrong artwork or wrong specs selected.

Before You WhatsApp Us

Only for urgent same-day jobs, custom requests, or bulk pricing.

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